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Returns & Refund Policy

We want you to be 100% satisfied with our products, so if there are any problems or issues, please contact us by:

Email: [email protected]
Phone: 01484 866903  (Mon to Fri 9:00 to 3pm?ish)

Please contact us with a brief explanation if possible as we may be able to exchange any defective items with a replacement.

If you wish to return your goods, you have 14 days to do so.(UK),14 days (Europe), 21 days (Rest of the world)

Please put the products in the original packaging and then back into the courier pack/box and send back by Royal Mail or any carrier to us.
Products must be in a re-saleable condition.

Our returns address is:

Orchid Designs Ltd,
Unit 1B, Dearne Park Ind. Estate,
Park Mill Way,
Clayton West,
West Yorkshire,
Tel: 01484 866903


If you wish to cancel your order or any products already on order, please contact us by

Email: [email protected]
Phone: 01484 866903  (Mon to Fri 9:00 to 3:00pm?ish)

You can cancel your order or products at anytime unless we have already despatched the items to you.
Any problems, please just contact us and we will be happy to help.